FREQUENTLY ASKED QUESTIONS
‘WE SHIP ONLY TO THE BILLING ADDRESS ...
OF THE CREDIT CARD USED’
‘ALL TRANSACTIONS ARE AUTHORIZED FIRST ...
CREDIT CARDS ARE CHARGED WHEN MERCHANDISE IS SHIPPED’
1. WHAT FORM(S) OF PAYMENT ARE ACCEPTED?
We only accept Visa and MasterCard. We do not accept money orders as a form of payment.
2. WHAT IS THE STATUS OF MY ORDER?
Log into your account for constant updates of the status of your order. Also, check your email frequently as order updates will be forwarded to the email address provided.
3. WHEN WILL MY ORDER ARRIVE?
Please allow 5 to 7 business days for your merchandise to arrive. It is possible for delays to occur that are uncontrollable. If your package does not arrive within 14 business days please contact our customer service team.
4. CAN MY PURCHASE BE DELIVERED TO A DIFFERENT ADDRESS?
YES! Providing you have contacted your credit card issuer and provided them with the alternative shipping address and they approve it. Please be advised, we ship ONLY to the approved address of the credit card used at time of purchase.
You may also visit your local post office and request your mailings be forwarded to an alternate address (Valid identification is required).
We only ship to addresses in the U.S.A. and Canada
5. I AM UNABLE TO TRACE/TRACK MY PURCHASE! WHY?
Please allow up to 48 hours for The United States Postal Service (“Post Office”) to update your tracking info into their database. If you are still unable to trace/track your package, please recheck your customer profile as your tracking number may have been changed.
You can confirm your package has been shipped by visiting the EMS shipping service website. Shipping begins here and is transferred to the United States Postal Service ("Post Office").
6. WHY WAS MY ORDER CANCELED?
We urge all of our customers to select a second choice in the "Alternative Item" text bar. If your first selection is sold out and the Alternative Item is available, we will ship the alternative item. If an alternative item is not selected and the first selection is sold out a refund will be issued.
7. MY ORDER WAS DECLINED! WHY WAS I BILLED?
We do not bill cards when transactions have been declined. Your card issuer has to process the declined transaction, please contact your card issuer to determine their policy on releasing funds for online declined transactions.
WE DO NOT COLLECT FUNDS FROM DECLINED TRANSACTIONS
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